Shipping and Returns

Shipping & Returns
Free Shipping continental US.
Free Shipping doesn’t apply for AK, HI. Shipping will be added at checkout, or we will call you after the order is placed to figure correct shipping to your country. If you live outside the continental US and would like to purchase, please contact us for shipping fees at hankswoodcreations@gmail.com

GENERAL PRODUCT DESCRIPTION
Although we strive for perfection, occasionally a product may arrive with damage. Please note that our pieces are made from knotty pine, so please allow for slight imperfections – as wood is imperfect by its nature – but only adds to the character of the product. It is intended to have a rustic, old look and feel. Expect knots, variance in color, and natural cracks – as well as small edge “dents” or chips. Signs with damage to the face/lettering, and products with large chipped areas or damages from shipping are unacceptable and will be replaced immediately upon request. Replacements are put on high priority in order to get quality products to you.

RETURNS & REFUNDS
Please contact us immediately if there has been damage during shipping. Any and all damages must be reported within 5 DAYS of receiving item(s) to receive full credit or replacement hankswoodcreations@gmail.com

If you are unsatisfied with your order for reasons other than manufacturing defects or shipping damages, you must notify us within 2 WEEKS of receiving item(s). We will request that you ship it back to us in original packaging; you will be credited for the product cost minus a 20% restocking fee when it arrives at our facility. We are not responsible for return shipping.

Returns should be addressed to:

Hanks Wood Creations
1051 S 11th St
Aransas Pass, TX 78336

All orders generally ship within a week from receiving them, even custom orders!

EMAIL SPECIALS
After placing your order, you may receive an email inviting you to join our email list. This is a great way to see our new designs and products first. We keep our list private, for our use only, and you can unsubscribe easily if you wish.

Our products are made from knotty pine. Please allow for slight imperfections as wood is imperfect by nature, but only adds to the character of our products. They are intended to have a rustic, old, look and feel.